Staten Island falls under the New York City region (Region 3) of the Long-Term Care Ombudsman Program, sponsored by the Center for Independence of the Disabled, New York (CIDNY), reachable at 1-888-855-9807 or [email protected]. The statewide LTCOP hotline is 1-855-582-6769.
How this actually works
CIDNY's program describes itself as serving all five boroughs, so Richmond County/Staten Island falls within its coverage -- though it is worth noting as a minor sourcing caveat that some state directory listings describe the assigned coordinator's coverage area only generically, rather than naming Richmond County explicitly. In practice, calling CIDNY's program line directly is the reliable way to confirm current coverage for a specific Staten Island case.
The program's physical office is at 1010 Avenue of the Americas, Suite 301, New York, NY 10018 -- in Manhattan, not on Staten Island itself, which is typical for a citywide advocacy program serving all five boroughs from a central office rather than maintaining a separate branch in each borough.
Related questions
- What does the Long-Term Care Ombudsman actually do for a Staten Island family?
- Does the ombudsman need my parent's consent before getting involved?
- What's the practical difference between calling the ombudsman and calling NYSDOH's complaint line?
- Is contacting the ombudsman free, and will it cost my family anything?
- Can the ombudsman attend a care planning conference with my parent's facility?
