Staten Island's borough Adult Protective Services office is reachable at (929) 221-8794. The citywide DSS-OneNumber referral line -- covering all five boroughs -- is (718) 557-1399, Monday-Friday 9am-5pm; say "APS" when prompted. If someone is in immediate danger, call 911 instead.
What to do next
Unlike some other parts of New York State where Adult Protective Services is run county-by-county through the local Department of Social Services, New York City's APS is centralized under the NYC Human Resources Administration (HRA), Office of Special Services, with a dedicated borough-level phone line for Staten Island rather than a fully separate county agency.
APS handles situations involving adults who may be unable to protect themselves from abuse, neglect, or financial exploitation, whether that is happening at home or, in some cases, inside a care facility. A report does not have to come only from a victim -- neighbors, family members, and professionals who suspect a problem can all initiate contact with APS directly.
Related questions
- Is New York City's Adult Protective Services structure different from the rest of the state?
- What's the difference between calling APS and calling NYSDOH's facility complaint line?
- What happens after I make an APS report on Staten Island?
- Can I report suspected abuse anonymously in New York?
- When should I call 911 instead of APS?
