Adult Protective Services investigates suspected abuse, neglect or financial exploitation of a vulnerable adult, whether at home or in some care settings, and is reached in Staten Island's borough at (929) 221-8794. NYSDOH's facility complaint line -- (212) 417-5990 for Adult Care Facilities, (212) 417-4999 for nursing homes -- is a separate regulatory channel focused specifically on licensed facility violations.
What to do next
These two systems can overlap in a facility-abuse situation, but they are not the same thing and are not always triggered by the same call. APS is broader in scope -- it covers abuse or neglect happening in a private home just as readily as in a licensed facility -- while NYSDOH's line is specifically about regulatory violations at licensed Adult Care Facilities and nursing homes.
If a Staten Island family suspects a resident is being harmed inside a licensed facility, it can make sense to contact both: APS to address the immediate welfare of the specific individual, and NYSDOH if the situation suggests a broader regulatory or licensing problem that could affect other residents in the same building.
Related questions
- How do I report suspected abuse or neglect on Staten Island?
- Is New York City's Adult Protective Services structure different from the rest of the state?
- What happens after I make an APS report on Staten Island?
- Can I report suspected abuse anonymously in New York?
- When should I call 911 instead of APS?
